Terms & Conditions

Sauna Usage

  1. Prohibited Activities: Consumption of alcohol and nudity are strictly prohibited in the sauna. Wildwater Sauna operators reserve the right to deny entry to individuals who are visibly intoxicated.
  2. Jewellery: Remove all dangling jewellery before entering the sauna to avoid burns.
  3. Risk and Medical Advice: Use of the sauna is at your own risk. If you have any medical conditions, are on prescription medication, are pregnant, or have any health concerns, please consult your doctor before booking.
  4. Sauna Etiquette:
    • Wash your feet using the provided bucket before entering the sauna.
    • Sit on a towel while inside the sauna.
    • Limit your sauna sessions to no more than 20 minutes at a time (we recommend 5-15 minutes).
    • Pour water gently onto the sauna stove using only the provided ‘sauna water’.
    • Ensure you change within your booked time slot if using the changing room.
  5. Cold Plunge: Entering the sea for a cold plunge is done at your own risk. Ensure you are a confident swimmer and can handle cold temperatures and varying sea conditions.
  6. Age Restriction: Individuals under 16 are not allowed to use the sauna. If booking for a group, ensure all participants are aware of and comply with these terms.
  7. Right to Refuse Entry: Wildwater Sauna operators reserve the right to refuse entry for any reason deemed a health and safety risk. No refunds will be provided to those refused entry.

Cancellation Policy

  1. 48 Hours or More: Cancel via your account for a full refund or reschedule within the available 3-week booking window.
  2. 48-24 Hours: Efforts will be made to fill last-minute cancellations and potentially offer credit or reschedule within the 3-week booking window. Please email us to cancel or reschedule within this period.
  3. Less than 24 Hours: No rescheduling or credit is available for cancellations made less than 24 hours before the booking.
  4. No Shows: No credit is provided for no-shows.
  5. Transferable Sessions: You can transfer your sauna session to a friend or family member if you cannot attend.

Membership

  1. Membership Details: The monthly subscription fee is £25. The initial term is 6 months, after which membership automatically renews for another 6-month period unless cancelled 30 days before renewal.
  2. Payment: Payments are due monthly and will be automatically charged to the registered payment method.
  3. Cancellation Policy: Cancellations can only be made after the initial 6-month term, with a 30-day notice required before the next billing cycle.
  4. Membership Benefits: Access to exclusive member slots and discounts.
  5. Refer a Friend Program: Members who refer a friend will receive one month free after the friend’s first successful payment.
  6. Code of Conduct: Members must adhere to sauna guidelines, including respect for hygiene, personal space, and time limits.
  7. Liability: The sauna operator is not responsible for personal items or injuries arising from use.
  8. Amendments: Terms are subject to change, with notice provided to members in advance. For detailed rules, visit our website or contact support.
  9. Weekly Sauna Session Benefit:
    • Members are entitled to one free sauna session per week as part of their subscription.
    • A unique code will be provided to each member, which must be presented at the time of booking to redeem the complimentary session.
    • The code is non-transferable and must be used within the week it is issued. Unused sessions do not roll over to the following week.

For more details, please visit our membership page or contact our support team

Gift Vouchers

  1. Voucher Use: Gift vouchers can be redeemed by using the unique code provided at checkout on the booking payment page.
  2. Validity: Vouchers are valid for 12 months from the date of purchase and cannot be extended.
  3. Non-Refundable: Gift vouchers are non-refundable and cannot be exchanged for cash.
  4. Partial Use: If the voucher’s value exceeds the booking cost, the remaining balance will stay valid for future use within the original expiry period.
  5. Transferability: Vouchers are transferable but must be used by the holder of the unique code.

For more information, please contact info@wildwatersauna.com.

Privacy Policy

This policy explains how Wildwater Sauna processes your data when you visit our website (www.wildwatersauna.com).

  1. Data Protection Commitment: We are dedicated to protecting your personal data in accordance with all applicable data protection laws.
  2. Third-Party Websites: Our website may include links to third-party sites, which operate independently. We are not responsible for their privacy practices. Use these links at your own risk and review their privacy policies.
  3. Data Collection Methods:
    • Contact Form: We collect your name, email, and any additional information you provide.
    • Telephone Data: Collected with your consent for service delivery.
    • Email Data: Retained as long as there is a legitimate business interest or until consent is withdrawn.
    • Face-to-Face Contact: Used for follow-up based on legitimate interest.
    • Cookies & Analytics: Our website uses analytics (like Google Analytics) to improve services. Visit Google’s opt-out page for more details.
  4. Existing Customers: We may send marketing materials based on legitimate interest unless you withdraw consent.
  5. Marketing Communications: Managed through newsletters by MailChimp. You can opt out anytime via the unsubscribe feature or by contacting us.
  6. Your Rights: You have the right to request data copies, corrections, restrictions, deletions, and data portability. Complaints can be made to the data protection regulator at https://ico.org.uk/concerns/.
  7. Policy Changes: This privacy policy may be updated periodically. Changes will be posted on our website.
  8. Contact Information: For questions or requests related to this policy, email info@wildwatersauna.com.